• What is NEDIC?

    • What does NEDIC stand for?

      NEDIC stands for the National Eating Disorder Information Centre. 


      We are located in Toronto, Canada on the Traditional territories of the Anishinaabe, Mississaugas, and Haudenosaunee -- Dish With One Spoon Territory.

    • What does NEDIC do?

      NEDIC operates Canada’s only national eating disorder helpline and is available through instant chat, phone, and email. Our helpline provides information, resources, referrals, and in-the-moment support for those affected by eating disorders and related concerns. 

    • What are NEDIC's values? 

      At NEDIC, we want to create as safe of a space for you. NEDIC adheres to a non-dieting, Health at Every Size, and equitable philosophy. We commit to being non-judgmental, compassionate, and respectful to your needs and boundaries. We respect everyone’s ability to make their own decisions about their wellbeing, including the food they eat.

      We also recognize that not everyone has access to the same resources and privileges. NEDIC works hard to ensure that everyone has a voice and the people who are affected by eating disorders and mental health struggles are treated with kindness and dignity. We believe everyone deserves support and recovery from an eating disorder, however that may look to them.

    • Who does NEDIC help?

      NEDIC is an English-speaking Canadian organization. We are best equipped to support those in Canada such as affected individuals, loved ones, and professionals. If you are interested in French services, please connect with ANEB in Quebec

  • How can NEDIC help me? 

    • What does support from NEDIC look like?

      Our direct client support workers will support you in the ways that you feel you need it most. That might look like sending over some resources for you to read, referring you to a community organization or professional near you, or talking through some coping strategies. 


      We’re also happy to be your listener, answer your questions, and even connect you with further supports for anything else you might need help with. We will not tell you what to do or push you to take a specific course of action.

    • How can I contact NEDIC?

      NEDIC offers support through phone, instant chat, or email. If you or someone you know needs support, please reach out to us. 

      Phone – Toll free: 1-866-633-4220 // Greater Toronto Area: 416-340-4156

      Phone line hours: Monday to Thursday 9AM to 9PM (EST), Friday 9AM to 5PM (EST)

      Instant chat – https://nedic.ca/  click the purple button at the bottom of the screen on mobile or the green button in the bottom right corner on a desktop.

      Instant chat hours: Monday to Thursday 9AM to 9PM (EST), Friday 9AM to 5PM (EST), Saturday and Sunday 1PM to 7PM (EST) Weekend hours brought to you by BEAT UK

      Email – nedic@uhn.ca (Emails are answered during our weekday hours)

    • Can I contact NEDIC if I am in a crisis?

      NEDIC is not a crisis line. 

      If you are in a crisis, please visit Crisis Services Canada to find crisis support near you or call 1-833-456-4566. You can also contact Kids Help Phone by calling 1-800-668-6868 or texting CONNECT to 686868. You can also call 911 or go to your nearest emergency room if that is safe and possible for you. 

      After the crisis has passed, NEDIC will be happy to help you find further support.

    • If I'm from outside Canada, who can I talk to?

      We never want to leave anyone without support. NEDIC will always try our best to ensure that you have support. However, if you are outside of Canada, the type of support that is accessible may be limited.

      Here are a few eating disorder organizations outside of Canada with helplines:

      USA:National Eating Disorder Association (NEDA)

      UK: Beating Eating Disorders (BEAT UK)

      Ireland: Bodywhys (The Eating Disorders Association of Ireland)

      Australia: Butterfly Foundation

      For more options, please visit this webpage

    • Is chatting with NEDIC confidential?

      The short answer: Yes, our helpline services are confidential. Your information will not be shared with anyone outside of NEDIC. You can share as much or as little as you like.

      The long answer: We only know what you tell us. That might mean we know your first name (or nickname), your pronouns, and any other information that you choose to share with us. We ask for your age and location so we can find resources that are most appropriate to you, given that some services have regional limitations and/or are designed to support certain age groups. Please know providing this information is not mandatory -- we will listen and try our best to support you regardless.

      If you mention you are in a situation which is dangerous to yourself or others, we will let you know that we are worried. You will have the option to keep talking, or we can refer you to an organization which is better equipped to help with these concerns. If you are concerned for your safety, we can also help you make a report to the most appropriate agency if you share some information with us (for example: your full name and phone number), but that would be your decision. 

      You can read our website privacy policy here

    • Can NEDIC help me with a school project?

      Thanks for choosing to do your project on such an important topic! Feel free to browse our website! We have a ton of information about eating disorders, especially under "Get Informed" and "Resources.” 

      If you have specific questions that you’re having a hard time answering, give us an email at nedic@uhn.ca and we’ll do our best to get back to you. We want to be mindful that our helpline services are meant for those in need of support.

    • Can NEDIC diagnose me?

      We‘re not medical professionals and are unable to give medical advice or diagnoses. If you’re interested in receiving a diagnosis, please feel free to chat with us and we can talk about what that process might look like. We can also offer some resources that can help you along in that process.

    • If I chat with NEDIC, am I going to talk to a real person?

      The entire NEDIC team is 100% human! We can guarantee you will speak with a genuine person who will help you out with whatever you may need.

  • What can you tell me about eating disorders? 

    • How do I know if I have an eating disorder?

      Eating disorders are complex mental illnesses and they can look different from person to person. You can have a look at our webpage to learn more. If you’re concerned, we’re concerned too. Reach out to us. We can talk a bit more about what’s been going on and see about some next steps for you. Everyone deserves support.

    • How can I ask my parents/caregivers/guardians for help?

      It can be tough to talk about these things with the adults in our lives and NEDIC can help you out with that. Talk to us about your thoughts and concerns. We can help you figure out that important conversation, give you some resources to share with your trusted adults, and even help you find some support in your area.

    • I live in a small town/middle of nowhere, what are more options?

      It can be frustrating when resources are limited or hard to find. The amazing thing about support is that it comes in so many forms in different places. Services are available across Canada, even virtually! Help is still an option, and we can help see what is available to you.

    • I think my friend or someone close to me has an eating disorder, what can I do?

      It can be hard watching someone you care about struggle with an eating disorder and NEDIC is here for you. We can talk about what’s been going on, what you might be able to do, and also make sure you’re supported too.

      Learn more about helping a friend.

  • For Professionals

    • Does NEDIC offer professional development workshops for clinicians and educators?

      Yes, we do! Please visit our community education webpage to learn more.

    • Does NEDIC offer workshops for schools?

      Yes, we do! NEDIC offers workshops to elementary, middle, high school, and post-secondary students. Please visit our community education webpage to learn more.

      NEDIC provides education about positive body image, eating disorders, and stigma. Our Beyond Images curriculum and Community Education focuses on these goals and is geared towards children, teens, and young adults.

    • Can NEDIC help me find research participants for my REB-approved study?

      NEDIC lists approved and relevant studies on our research listings webpage. Please email nedic@uhn.ca if you’d like to list your study.

    • How can I join NEDIC’s Service Provider Directory?

      Please visit this webpage for more information and instructions.

  • VoicED 2022

    • Learn more here!

      NEDIC's VoicED 2022 will be held online February 4th, 2022! This annual event is held by NEDIC and takes place during Eating Disorder Awareness Week (EDAW)!

      This year, we are raising awareness for “Eating Disorders Awareness Week 2022: Everyone has a role to play”  while continuing to cultivate a community of hope to those who are living with or affected by eating disorders.

      If you’re interested in submitting an art or performance piece for VoicED 2022, please visit this webpage!

      Interested in attending? RSVP here!