What can the helpline do for me?



date published

Dec. 5, 2019, 10:38 p.m.



Have you been thinking about contacting the helpline, but hesitant to do so because you don't know where to start, or if we can help? It's okay if you don't know where exactly to start — you can tell us whatever you feel comfortable sharing, and we can work together from there. Here are some of the more frequent questions we get. If your situation isn't exactly the same as one listed, don't worry — we're still here for you. 

  1. I think I have a problem but I don’t know where to start.
    Let’s talk about it! You deserve help whether or not you have a diagnosis. Although some forms of treatment may require a diagnosis, there are options if you do not have one and obtaining a diagnosis is not an option. We can discuss what your concerns are, and what makes you worry you might have a problem. Together, we can consider your current option and figure out next steps. Depending on what’s relevant to your situation, we’ll leave you with resources, referrals, and/or information to help you on your way.

  2. I’m ready to get help, but I don’t know how to ask my parents for their support in accessing treatment.
    This is a very brave question. Let’s talk about it. We can talk about ways that you could start this conversation. We can send you some resources to share with your parents, including the Caregivers’ Guide.  We can also help you find providers in your area.

  3. My child has opened up to me about their eating disorder. How do I help? What can I do? 
    It is wonderful that your child opened up to you, and that you want to help them. Let’s talk. NEDIC can help with finding resources in your area. We can also offer resources specific to your experience, including the Caregiver’s Guide and a checklist that may help if you visit your primary care provider to discuss your child’s symptoms.

  4. I think my friend has an eating disorder. How can I help? 
    Give us a call/chat. It can be really hard to watch your friend struggle. We can talk about what’s going on, what you might be able to do for your friend, and how to make sure you’re okay too.

  5. I live in [small town/rural area] and I can’t find a provider near me. What are my options?  
    Let’s see what we can find. We can take a look to see what’s available near you. We can also take a look to see what resources might be available online. Many providers offer services online, and there are also some group options. Let’s talk about it!

  6. How do I know if I have an eating disorder? 
    Let’s talk about what’s going on and what your options might be. A lot of people who ask this question seem to have disordered eating behaviours. Even if they haven’t been diagnosed with an eating disorder or don’t meet diagnostic criteria, it can still impact someone’s life, and they might still need support.

  7. I just want to look through your service provider directory on my own.
    That’s great! You can always give us a call, chat with us online, or send us an email if you would like help, but you are welcome to look through the service provider directory on your own, too. Tip: When you start searching, use the filters to filter out resources based on location, type of provider, type of treatment, accessibility, and other criteria. If you are in a rural/remote area with fewer options, you might need to use fewer filters than if you live in a city with abundant providers.

  8. I am an educator, and I want to help my students have a positive body image.
    That’s amazing! Give us a call! NEDIC can offer different resources depending on the age of your students and where in Canada you are located.

  9. I think I am having a medical/psychiatric crisis. Can you help?
    These situations can be extremely overwhelming and challenging to navigate, whether you’re personally experiencing an eating disorder or you’re trying to support someone who is. NEDIC’s helpline and live chat services are not equipped to provide intensive support in cases where conditions such as the above are present. If you or a person you are supporting is in an extremely high-risk situation, we advise you to access immediate medical attention through a visit to your nearest emergency room, medical clinic, or contacting a crisis-specific mental health helpline such as those offered by Talk Suicide Canada or your local community option.

The NEDIC helpline is open Monday through Thursday from 9am to 9pm, Fridays from 9am to 5pm, and Saturday and Sundays from 12:00 - 5:00pm (all times ET). You can call us toll-free at 1-866-633-4220 (416-340-4156 in the GTA) or chat with us online. You can also email the helpline at nedic@uhn.ca. We’re here to offer information, support, resources, and referrals to individuals living with eating disorders and their loved ones/supporters, and because we believe that #talkingsaveslives. All of the resources mentioned on this page are available at nedic.ca/resources

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