Contact NEDIC

Helpline:  1-866-NEDIC-20 (toll-free) or 416-340-4156 (Toronto)

Live chat:


How to reach us


Phone, live chat, and e-mail services are available:

  • 9am – 9pm from Monday to Thursday
  • 9am – 5pm on Friday
  • 12pm – 5pm on Saturday and Sunday

Note: all times EST.  


Toll-free:  1-866-NEDIC-20 

Toronto: 416-340-4156 

Live chat: 

On a computer? Start a chat by clicking the green 'start chat' button in the bottom right corner of any page at

On your phone or tablet device? Start a chat by clicking the purple 'start chat' button at the bottom of any page at Watch this video to learn how to start a chat. 


Unsure what to expect from contacting us by phone or chat? Take a look at this blog post about what the helpline can do for you, and this blog post about Aspen's experience with our chat line. 

Check out our COVID-19 + ED FAQs page which contains links to various virtual support services and resources that may be helpful for coping with pandemic-related stress. In addition, NEDIC teamed up with Canadian eating disorder experts to offer some of their preferred coping tools for the stress of the ongoing pandemic. Watch the video series!

Looking for informational resources?