Increasing Eating Disorder Support With Instant Chat


8 to 17% of post-secondary students are affected with an eating disorder. 


You can make a positive impact on their lives.

About This Initiative

NEDIC is endeavouring to increase help-seeking among post-secondary students who are living with and affected by eating disorders. 

We operate Canada’s only national toll-free helpline focusing on supporting individuals affected by eating disorders, and in December 2017, launched an online instant chat platform to make our helpline services more accessible. During our one-year pilot, overall helpline usage increased 65%, and we found that clients under 25 years of age were three times more likely to request support via instant chat than through the telephone. Our goals for this initiative are to bring awareness of our services to post-secondary students across Canada and to facilitate access to support for students experiencing these serious concerns. NEDIC’s instant chat service may be an accessible option to help both post-secondary students and campus services better manage their current challenges of long wait-times and insufficient resources.


On this page, you will find information about: 

  • Training and education sessions to equip your campus with enhanced knowledge about eating disorders
  • Digital campaign materials to promote our instant chat service on your website and social media platforms and support those who may benefit from the service.

Request an education session

Request an education session from our trained and knowledgeable outreach and education team. They can offer free, remote (using Zoom) sessions for post-secondary institutions across the country on a variety of topics, including: 


Navigating pathways to care for eating disorders in Canada (for campus health and mental health professionals) - 45-55 minutes


Learning objectives:

  • Understand how the post-secondary environment could contribute to the development of an eating disorder
  • Reflect on the challenges and opportunities of your role
  • Learn about the current system of care for eating disorders in your province or territory
  • Utilize NEDIC's service provider directory and resources to equip yourself and the person you're caring for with the information they need to take the next step


Spotting the signs and supporting someone affected (for student services professionals, student leaders, residence staff, athletics and recreation staff) - 60-75 minutes


Learning objectives: 

  • Understand how the post-secondary environment could contribute to the development of an eating disorder
  • Recognize the early signs of disordered eating
  • Respond in a compassionate manner and support a student to get the help they need
  • Refer where necessary, with resources to guide your decision-making
  • Learn about resources to help you to become more eating disorder-informed


If you'd like to book a session, fill out our presentation request form

Social Media Messaging

We have developed three messages with complementary graphics to be posted on Facebook, Twitter, and Instagram. Each pairing would ideally be posted in sequence within a semester.

We appreciate that each campus will have unique populations and needs. Therefore, we encourage you to tailor the messaging to connect with your student communities.

  • Post #1

    "Being a student can be challenging. It can be difficult to manage your many responsibilities, especially if you're struggling with food or weight preoccupation and don’t know where to turn for support.

    @thenedic [tag for Facebook page] is there for you. The client support team is available to provide information, support, and assistance in finding resources in your area. Check out www.nedic.ca to access support through their anonymous and confidential instant chat service."

    [Click here to download graphic to accompany the text]




    Post #2

    "The last half of the semester can be an especially stressful time of year. Juggling final assignments, exams, and other aspects of your life can take an emotional toll and trigger eating disorder symptoms.

    Be aware of the warning signs, and visit @thenedic [tag for Facebook page] to learn more about how to support yourself or someone else. You can receive support through their anonymous and confidential instant chat service!"

    [Click here to download graphic to accompany the text]





    Post #3

    "Did you know that an estimated 8 to 17% of college/university students are affected with an eating disorder?

    If you’re experiencing concerns that food or exercise dominates your life, you’re definitely not alone.

    @thenedic [tag for Facebook page] is there for you. You can chat anonymously and confidentially with a support worker in less than 30 seconds at www.nedic.ca"

    [Click here to download graphic to accompany the text]

  • Post #1

    "Struggling with food or weight preoccupation? @theNEDIC [tag for Twitter profile] is there for you. Check out www.nedic.ca to get information and resources and to access support through their anonymous and confidential instant chat service."

    [Click here to download graphic to accompany the text]



    Post #2

    "Stressed about assignments, midterms and, on top of that, your relationship with food or exercise? @theNEDIC [tag for Twitter profile] is there for you. Go to www.nedic.ca for support through their anonymous and confidential instant chat service."

    [Click here to download graphic to accompany the text]




    Post #3

    "#Didyouknow that an estimated 8-17% of post-secondary students are affected with an eating disorder? 

    If you’re concerned that food/exercise dominates your life, @theNEDIC [tag for Twitter profile] is there for you. Chat anonymously and confidentially with a support worker at www.nedic.ca"

    [Click here to download graphic to accompany the text]

  • Post #1

    "Struggling with food or weight preoccupation? @the_nedic [tag for Instagram account] is there for you. Check out www.nedic.ca to get information and resources and to access support through their anonymous and confidential instant chat service."

    [Click here to download graphic to accompany the text]





    Post #2

    "The last half of the semester can be an especially stressful time of year. Juggling final assignments, exams, and other aspects of your life can take an emotional toll and trigger eating disorder symptoms.

    If you have concerns about your relationship with food and exercise, chat anonymously and confidentially with a support worker at @the_nedic [tag for Instagram account]."

    [Click here to download graphic to accompany the text]





    Post #3

    "#Didyouknow that an estimated 8 to 17% of college/university students are affected with an #eatingdisorder?

    If you’re experiencing concerns that food or exercise dominates your life, you’re definitely not alone.

    @the_nedic [tag for Instagram account] is there for you. You can chat anonymously and confidentially with a support worker in less than 30 seconds at www.nedic.ca"

    [Click here to download graphic to accompany the text]

Posters & LCD Screens

Click here to download a 11x17 poster for distribution across your campus

Poster Preview




Click here to download an image sized for display on LCD screens

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