Increasing Eating Disorder Support With Instant Chat


8 to 17% of post-secondary students are affected with an eating disorder. 


You can make a positive impact on their lives.

About This Initiative

NEDIC is endeavouring to increase help-seeking among post-secondary students who are living with and affected by eating disorders. 

We operate Canada’s only national toll-free helpline focusing on supporting individuals affected by eating disorders, and in December 2017, launched an online instant chat platform to make our helpline services more accessible. During our one-year pilot, overall helpline usage increased 65%, and we found that clients under 25 years of age were three times more likely to request support via instant chat than through the telephone. Our goals for this initiative are to bring awareness of our services to post-secondary students across Canada and to facilitate access to support for students experiencing these serious concerns. NEDIC’s instant chat service may be an accessible option to help both post-secondary students and campus services better manage their current challenges of long wait-times and insufficient resources.

We have created free campaign materials that can be accessed below. Please use these materials to promote the instant chat service on your website and social media platforms and support those who may benefit from the service.

Social Media Messaging

We have developed three messages with complimentary graphics to be posted on Facebook, Twitter, and Instagram. Each pairing would ideally be posted over three consecutive months.

We appreciate that each campus will have unique populations and needs. Therefore, we encourage you to tailor the messaging to connect with your student communities.

​​​​​​​

  • September

    "September can be an exciting month if you’re heading off or returning to campus. It can also be tough if you’re struggling with food or weight preoccupation and don’t know where to turn for support.

    @thenedic [tag for Facebook page] is there for you. The client support team is available to provide information, support, and assistance in finding resources in your area. Check out www.nedic.ca to access support through their anonymous and confidential instant chat service."

    [Click to download graphic to accompany the text]





    October

    "October can be an extra stressful month when you’re a student. Juggling assignments, midterm exams, and other aspects of your life can take an emotional toll and trigger eating disorder symptoms.

    Be aware of the warning signs, and visit @thenedic [tag for Facebook page] to learn more about how to support yourself or someone else. You can receive support through their anonymous and confidential instant chat service!"

    [Click to download graphic to accompany the text]





    November

    "Did you know that an estimated 8 to 17% of college/university students are affected with an eating disorder?

    If you’re experiencing concerns that food or exercise dominates your life, you’re definitely not alone.

    @thenedic [tag for Facebook page] is there for you. You can chat anonymously and confidentially with a support worker in less than 30 seconds at www.nedic.ca"

    [Click to download graphic to accompany the text]

  • September

    "Struggling with food or weight preoccupation? @theNEDIC [tag for Twitter profile] is there for you. Check out www.nedic.ca to get information and resources and to access support through their anonymous and confidential instant chat service."

    [Click to download graphic to accompany the text]



    October

    "Stressed about assignments, midterms and, on top of that, your relationship with food or exercise? @theNEDIC [tag for Twitter profile] is there for you. Go to www.nedic.ca for support through their anonymous and confidential instant chat service."

    [Click to download graphic to accompany the text]





    November

    "#Didyouknow that an estimated 8-17% of post-secondary students are affected with an eating disorder? 

    If you’re concerned that food/exercise dominates your life, @theNEDIC [tag for Twitter profile] is there for you. Chat anonymously and confidentially with a support worker at www.nedic.ca"

    [Click to download graphic to accompany the text]

  • September

    "Struggling with food or weight preoccupation? @the_nedic [tag for Instagram account] is there for you. Check out www.nedic.ca to get information and resources and to access support through their anonymous and confidential instant chat service."

    [Click to download graphic to accompany the text]




    October

    "October can be an extra stressful month when you’re a student. Juggling assignments, midterm exams, and other aspects of your life can take an emotional toll and trigger eating disorder symptoms.

    If you have concerns about your relationship with food and exercise, chat anonymously and confidentially with a support worker at @the_nedic [tag for Instagram account]."

    [Click to download graphic to accompany the text]




    November

    "#Didyouknow that an estimated 8 to 17% of college/university students are affected with an #eatingdisorder?

    If you’re experiencing concerns that food or exercise dominates your life, you’re definitely not alone.

    @the_nedic [tag for Instagram account] is there for you. You can chat anonymously and confidentially with a support worker in less than 30 seconds at www.nedic.ca"

    [Click to download graphic to accompany the text]

Posters & LCD Screens

[Click to download 11x17 poster for distribution across your campus]


[Click to download image sized for display on LCD screens]